Popular Articles
Enabling Browser Notifications
When a conversation is handed over to an agent, a notification is sent to all the agents who are currently logged into the platform. This notification makes them aware of the new conversation to handle so that customers aren't kept waiting. These ...
Raising Tickets
If ever you have a technical problem with the platform, you can raise a ticket by logging into the support portal at https://support.logicdialog.ai. You can use the same login credentials to do so and once logged in you'll be able to raise a ticket. ...
End of support for chat plugin installer
As we continuously work to improve our services, we strive to keep our clients informed of important updates. In March 2024, we officially stopped supporting Version 1 of our chat plugin. To ease this transition for clients using the Version 1 code ...
Important update: Action required for live agents
We're writing to inform you of an important update that will take effect on [specific date], affecting the login process for live agents. What's changing? The platform has recently changed to provide more reliability when delivering notifications to ...